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For more families custom-made high-quality home
After-Sales
Support That Travels With Your Project
Our commitment doesn't end at the port. We provide comprehensive after-sales support designed for international clients — fast response, clear documentation, and solutions that work across time zones.
Rapid Response
- Email and WhatsApp support available during business hours (UTC+8)
- Acknowledgment within **24 hours** for all after-sales inquiries
- Complex cases escalated to a dedicated technician with a resolution plan within **48 hours**
Installation Guidance
- Detailed assembly manuals with step-by-step diagrams included in every shipment
- Video installation guides accessible online for key product categories
- Remote technical support via video call for on-site teams during installation
Maintenance & Care
- Care and maintenance guide provided with each order — covering cleaning, humidity control, and finish protection
- Seasonal maintenance reminders for clients in extreme climate zones
- Long-term refinishing and repair advice to extend product lifespan
Feedback & Continuous Improvement
- Post-delivery satisfaction survey to capture your experience
- Root-cause analysis for every warranty claim to prevent recurrence
- Your feedback directly informs product design and packaging improvements
How to Reach Us
No. 8, Heming Road, Lantian Development Zone, Longwen District, Zhangzhou City, Fujian Province, China
